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Terms and Conditions

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  1. General

    • By using our website and purchasing products from our store, you agree to comply with and be bound by these terms and conditions.

    • We reserve the right to modify these terms at any time. Any changes will be posted on this page, and by continuing to use the site, you accept such changes.

  2. Products

    • We take every effort to ensure that the products displayed on our website are accurately described. However, slight variations in color, size, or finish may occur due to handcrafted processes.

    • All prices listed are in INR (₹) and are inclusive of applicable taxes.

  3. Orders

    • Orders will be confirmed via email upon completion of the checkout process. We reserve the right to cancel any order due to unforeseen circumstances, and in such cases, a full refund will be issued.

    • Payment must be made at the time of purchase through the available payment methods.

  4. Shipping

    • We offer secure shipping options across India and internationally. Shipping charges and delivery times will vary based on location and product weight.

    • We are not responsible for delays caused by unforeseen circumstances such as customs clearance or courier issues.

  5. Intellectual Property

    • All content on this website, including images, text, and product designs, are the intellectual property of our store. Any unauthorized use, reproduction, or distribution is prohibited.

  6. Liability

    • We strive to ensure a safe and secure shopping experience, but we are not liable for any damages or losses incurred while using our website or purchasing products.

Brand logo of shakti pratima

Return Policy

We take great care in ensuring that every product reaches you in perfect condition. However, if you receive a damaged item, we are happy to offer the following return policy:

  1. Eligibility for Returns

    • Returns are only accepted if the item is damaged upon delivery.

    • To be eligible for a return, you must make a video while opening the package as proof of the damage. This video is required to process the return.

  2. Return Process

    • If your item is damaged, please contact us immediately at shaktipratima@outlook.com with your order number, the video of the unboxing, and details of the damage.

    • Once we receive your email and verify the video, we will provide instructions on how to proceed with the return.

    • Only damaged items reported with an unboxing video are eligible for returns.

  3. Non-Returnable Items

    • Items that are not damaged or missing the required unboxing video will not be eligible for returns.

    • Customized or personalized products cannot be returned unless they arrive damaged.

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Refund Policy

  • Refund Eligibility

    • Refunds will be issued once the returned item is received and inspected.

    • If your return is approved, we will notify you via email, and a refund will be processed within 7-10 business days to your original payment method.

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  • Partial Refunds

    • If the item is not in its original condition, missing parts, or damaged, only a partial refund may be granted, depending on the situation.

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  • Non-Refundable Situations

    • Shipping charges are non-refundable.

    • Customized or personalized items are non-refundable unless they are faulty or damaged on arrival.

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  • Delayed or Missing Refunds

    • If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary. If you still have not received it after 10 business days, please contact us.

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